Refund policy

• What is your return policy?

We want you to love your crysstar products as much as we do. If for any reason you aren’t satisfied, contact us at [email protected]. Returns and exchanges for products purchased directly from our website are accepted within 30 days, in new and unused condition with the original packaging. We cannot accept returns from retail stores. Customers wishing for an exchange or return must email us by contacting [email protected] and then we will provide specific instructions for return/exchange. When shipping your item back to us, please include the original packing slip with a description of the reason for return/exchange. Customers are responsible for shipping charges. We suggest using a shipping method with delivery confirmation as crysstar is not responsible for return packages lost in transit.

Notice:
Customized printing products.
As long as it is shipped, it is non-refundable.
Please check the size and custom printed name and number.

• How long does a return/exchange take?

We want to provide you with exceptional customer service. We will do our best to process your return and exchange as quickly as possible. The standard time is 5-7 business days.

• How long will it take for my refund to be processed onto my credit card?

We want to get your money back to you as quickly as possible. We will issue a refund to your credit card within 2 business days of receiving the returned item. Depending on the type of credit card used, it may take anywhere from 3-5 business days for the credit to appear on your statement.

Still have questions about returns/exchanges? Feel free to email us anytime at [email protected]. We are here to help!