Shipping and Tracking

We ship all items by UPS/FedEx/DHL International Express to customers. Note: UPS/FedEx/DHL does not deliver on weekends or national holidays.

We DO NOT deliver to APO/FPO or PO Boxes.

It depends where you are. Also depending on your order amount, once you place your order, we will arrange to ship it out within 2-3 business days. Standard shipping delivery time is 10-25 business days, express shipping is 5-10 business days. For details, please click:
Shipping Information. Delivery details will be provided in your confirmation email.
because of COVID-19. Delayed arrival of goods may occur. Please refer to our page:faqs-about-covid-19

We have warehouse in various countries: US, UK, DE, JP and CN, and we will choose the most appropriate one to send goods to you according to the inventory and your location.

For orders under €59, standard shipping: €5.9. Fast shipping: €15.9.

Free Fast shipping on orders over €29.

Difference between Fast shipping time and standard shipping time:

You can go to your account and track your package. We will also send tracking info to your email. You can also contact customer [email protected] to confirm your tracking info

The order confirmation and tracking info will be sent to your email. Be sure you enter the right contact email in the checkout page. You can also contact us to check your tracking info.

For furniture set such as sectional sofa, patio dining set, your order may come in multiple packages. The packages sometimes are shipped from different warehouses. The delivery time of the packages may be different. Contact us at [email protected] with your order id, we will check the order details for you.


Accepted Payment Methods: Credit/Debit Cards (MasterCard, Visa, and Discover) Paypal

Add the products to your cart, then click the “checkout” button on the cart page. On the next checkout page, you will see a box to apply the coupon code. Manually type the coupon code and click “Apply.” Note: Each order can only apply one coupon code

Return and Exchange

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.

Please contact us with the order number, product name and SKU code for the items you wish to return or exchange. Products need to be returned to the address customer service provided. You must have an original box or packing slip to complete your return or exchange. Items must be unused and unwashed.
caution. Customized printing products
As long as it is shipped, it is non-refundable.
Please check the size and custom printed name and number

Please contact us within 30 days of receiving your package and include the order number, a photo including defective/damaged product, shipping label and SKU code. We’ll take you through the process.

There are a few items that can’t be returned: Pre-order items (unless the products have quality issues) Clearance items Coupon Personalized items Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned) Items marked “Non-Returnable” on the sale page Items you have already assembled However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.